The rates published on the Web site are only valid at the time of the quotation; are guaranteed upon receipt of payment. All reservations are subject to availability and can not be guaranteed until full payment has been received.
A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment, and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected. Currency Conversion are rates confirmed in USD that may be converted to local currency by CancunATV.com and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within Stripe or PayPal and may impact the amount charged to your credit card. Keep this voucher in a safe place. It is essential that you print this voucher and present it upon commencement of your service.
Disclaimer
Payment Policies
We accept Visa, MasterCard through Stripe and Paypal as payment methods.
CancunATV.com is not responsible for any service purchased through any third party.
For all customer’s security, CancunATV.com may ask to show the Official ID and the credit card with which the purchase was made. In case you can´t prove your identity, the service may be denied.
Scope of our Service
CancunATV.com and its affiliates are independent of suppliers over whom we have no direct control and we act only as agents for the passenger in making arrangements for sightseeing or any other services and do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence of, or default of any supplier or person rendering any of the services included in the tour. The purchaser hereby waives any claim against CancunATV.com and its affiliates related to the service purchased. Refund canceling 24 hours in advance directly in our system. 100% Refund from the payment.
Privacy Policies
CancunATV.com undertakes to ensure the privacy of personal information obtained through its online services. However, it is suggested to read the rules described below to understand the treatment of the data provided.
Type of information
Information will be compiled in different forms and from different areas of the website cancunatv.com. All the personal data voluntarily entered by the user in the electronic address will be subjected to security and privacy standards.
Information to be requested:
1. Name (s) and surname.
2. E-mail.
3. Telephone.
4. Tax information to issue invoices.
The requested information will enable us to contact customers when necessary. Users can be contacted by telephone or e-mail in the event additional information is required to complete a transaction.
The information provided during the registration process, enrollment to any program, and promotions are used to conduct internal studies on demographics, interests, and behavior of the users for the purpose of providing products, services, content, and advertising commensurate with their needs.
Protection
The security and confidentiality of the data that users provide to contract a service or buy a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol so that the data sent will be transmitted encrypted to ensure it remains safeguarded. To verify that you are in a protected environment make sure that an S appears in the navigation bar. Example: httpS://. However, and despite counting with more secure tools each day, protection of data transmitted via the Internet cannot be guaranteed 100%; so that once received, we will do everything possible to safeguard the information.
Cookies
Cookies are small pieces of information that are sent by the website to the browser. They are stored in the hard drive of computers and are used to determine the preferences of users accessing the electronic portal (cancunatv.com) as well as to track determined behaviors or activities. The cookies allow recognizing users, detecting the bandwidth they have selected, identify the most outstanding information, calculate the size of the audience, and measure certain traffic parameters.
Confidentiality
When the user is on the website (cancunatv.com), he will be sharing this information with CancunATV.com, unless otherwise specified. CancunATV.com has no obligation to keep confidential any other information that the user provides in newsletters and online talks (chats), as well as through cookies. The foregoing, pursuant to the terms set forth in article 109 of the Federal Copyright Law and article 76 bis, fraction I, of the Federal Consumer Protection Law. Information may be disseminated in special cases only, such as identifying, locating, or carry out legal actions against those persons who breach the conditions of service of the website (cancunatv.com), cause damages, or interfere with CancunATV.com, its properties, other portal users or any person who could be affected by such actions. CancunATV.com will NOT sell, giveaway, furnish or rent confidential information to third parties. If the user does not want his data to be shared, he may dispense with a specific service or refrain from participating in some promotions or contests. CancunATV.com will NOT share confidential information with third parties, unless it receives express authorizations from its subscribers or when a court order is required to comply with certain procedural regulations.
Amendments and update
Personal details provided by the user will form part of a file that will contain his profile, which may be amended by the holder at any time using the user/member and personal identification numbers assigned which may also be amended via telephone or by e-mail. The user is advised to update his data regularly. Likewise, if he participates in promotions via e-mail he may switch off this service at any time. Confidentiality (minors) Safeguarding children’s information is extremely important, so the data requested will be minimal to provide the services that are offered to this sector. It is recommended that parents and guardians advise minors when surfing the Internet and approve any type of personal information to be sent.
Amendments to PRIVACY POLICIES
CancunATV.com reserves the right to perform at any time, changes in the present PRIVACY POLICIES and adapt them to legislative developments, case law, as well as market practices. It is the user’s responsibility to read the PRIVACY POLICIES regularly in order to be aware of such changes, which as soon as they are introduced on the website will come into force automatically.
Cancellation policies
Refund 100% canceling 48 hours in advance. Refund 50% canceling 48-24 hours in advance. Canceling on the activity day or not taking the tour will be marked as “No Show” and non-refund will be done.
Reschedule has no cost, as far as the request is made 24 before your activity, reschedule can not be done the same day of your activity.
For combos: Refund 100% canceling 48 hours before the first activity, 50% canceling 24 hours before, not taking the tour, or canceling the same day will be taken as “No show” and non-refund will be done. After the first activity, no cancellations. Reschedule the second activity is possible and with no extra cost, requesting 24 hours in advance.
Intellectual Property Rights
Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by CancunATV.com, its suppliers, or providers. CancunATV.com exclusively retains ownership of all rights, title, and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Cancun ATV. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).